We are recruiting a Customer Service Advisor to join our housing developer campaign. This role acts as the first point of contact for both existing and prospective customers, delivering a high-quality customer experience while driving sales through service. You will support customers throughout their journey, from pre-sales enquiries to post-sales support, achieving lead and appointment targets while upholding company standards and service excellence.
Please note, this role is a 12 month fixed term temporary contract starting on 02/03/2026.
What you will be responsible for:
- Handle inbound and outbound customer enquiries, delivering a high standard of service.
- Support customers throughout the full journey, from initial enquiry to post-sales resolution.
- Achieve appointment targets by qualifying customers and identifying sales opportunities.
- Build effective relationships with internal teams and external stakeholders.
- Resolve complaints professionally with empathy and accuracy.
- Maintain accurate, compliant CRM records.
- Proactively identify and escalate issues to support timely resolution.
- Meet performance and quality standards and engage in ongoing training and development.
What you will bring to the table:
- Strong written and verbal communication skills, with the ability to build rapport and handle objections effectively.
- A customer-first, brand-conscious approach.
- Resilience, motivation, and a target-driven mindset.
- Proactive problem-solving skills and a drive to support sales growth.
- Strong organisational skills, with the ability to manage priorities and meet deadlines.
- A collaborative mindset, sharing knowledge and best practice.
- High attention to detail, ensuring accuracy and regulatory compliance.
Previous Experience:
- Experience of working within a Sales through Service role
- Experience of delivering exceptional customer experience
- Experience of working in a customer facing environment.
- Experience of working in a Contact Centre environment essential
Working Hours and Location:
- Full time – 40 Hours per week
- Core hours between 09:00-18:00 Monday to Sunday
- 2 weekend days worked per fortnight
Homeworking Eligibility:
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 11 23H2/24H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 14 (Sonoma) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Remote