Customer Service Advisor - Southend-On-Sea (FTC)

The McCarthy Stone team are hiring for a Customer Service Advisor!

McCarthy Stone is a retirement property builder, focusing on providing support to homeowners and third parties through our services team. This position is not related to sales and does not involve any sales activities. It has a significant customer service component, emphasizing assisting and supporting clients.

Please note, this role is a 3 month temporary fixed term contract.

What will I do in the role?

• Provide outstanding customer service via a variety of channels
• Responding and resolving customer queries and or complaints
• Brand ambassador for your client
• Make sure the customer is at the heart of every conversation
• Being the first point of contact for all customer queries

What do I need?

• Outstanding written communication, with the ability to be versatile in your approach to adapt your style for each customer
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Experience in complaint handling
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

Working Hours & Location:

• 40 hours per week
• Shifts of 09:00-18:00 Monday to Friday (Monday off when a weekend day is worked), every other Saturday 08:00-17:00 and 1 in 3 Sundays 10:00-16:00
• This role is office based in Southend-On-Sea

Who are Ventrica?

At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.