Customer Service Advisor - Southend-On-Sea

Are you passionate about providing outstanding service and making a positive impact on customers’ lives? Do you have experience in customer service and want to join a growing company that values Trust, Passion, and Boldness? If so, we have an exciting opportunity for you!

We are recruiting for experienced Customer Service Advisors to support our client, a leader in independent retirement living. This is your chance to join a dynamic, fast-growing team where your dedication to service excellence will be truly valued.

Please note, this role is a 4 month fixed term contract.

What you'll be responsible for:

• Providing exceptional customer service across multiple channels, ensuring every interaction reflects the brand’s commitment to quality and care.
• Securing appointments with prospective home buyers who are calling to make enquiries, offering helpful and clear information to guide them through the process.
• Acting as a bold brand ambassador, ensuring that every customer feels heard and valued as the first point of contact for all queries.
• Responding to and resolving customer complaints or issues, demonstrating your passion for delivering resolutions that leave customers satisfied.
• Ensuring that the customer is at the heart of every conversation, fostering long-lasting relationships built on trust and understanding.

What you’ll bring to the table:

• Outstanding written and verbal communication skills, with the ability to adapt your approach to suit each customer and their unique needs.
• A genuine passion for delivering excellent customer service, with a deep understanding of the importance of empathy and understanding in each interaction.
• Experience in complaint handling, with the ability to remain calm, professional, and solution-oriented in challenging situations.
• Ability to work effectively within a team, supporting colleagues to ensure a seamless service for customers.
• Confidence in IT skills, with the ability to efficiently use systems and software to support customer interactions and record details.
• Boldness in stepping up to resolve customer concerns quickly and effectively, ensuring that customers’ needs are always met.
• Flexibility, professionalism, drive, and a willingness to learn, always striving to improve and grow in the role.

Working Hours & Location:

• 40 hours per week
• Shifts on a 2 week rotational basis
• Week 1: 09:00-18:00 Monday to Friday
• Week 2: 09:00-18:00 Monday, Tuesday, Wednesday, Friday & 10:00-16:00 Sunday
• This role is office based in Southend-On-Sea

Who are Ventrica?

At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.