Dutch Customer Service Advisor

Do you champion fashion and footwear? Are you passionate about delivering exceptional customer service and ensuring that each customer’s needs are met with care and expertise? Then this is the role for you!

We are looking for a Dutch Customer Service Advisor to join our high-performing team, supporting our client Deckers. As a Customer Service Advisor for Deckers, you will play a vital role in delivering top-tier customer service while representing an iconic global brand. Your passion for fashion and dedication to customer care will be at the heart of every interaction, from upselling products to resolving customer issues, all while maintaining exceptional quality scores.

Deckers is home to some of the world’s most beloved footwear and accessories, including the iconic UGG boot. With a massive fanbase worldwide, customers’ needs are always at the forefront of Deckers’ mission to deliver outstanding products and service. If you’re ready to be part of this legacy, we’d love to hear from you!

What you will be responsible for:

• Upselling through customer service by offering relevant products that enhance the customer experience.
• Acting as the first point of contact for customer queries, providing expert product advice and personalized solutions.
• Proactively managing escalations, handling returns/exchanges, order status inquiries, and providing clear information about logistics timelines.
• Serving as a bold brand ambassador for Deckers, ensuring that every interaction reflects the high standards of the brand.
• Delivering exceptional customer service across multiple channels: telephone, social media, web chat, and email.
• Ensuring that the customer is at the heart of every conversation, leaving them with a positive and memorable experience.

 

What you’ll bring to the table:

• A passion for delivering outstanding customer service, with a genuine, empathetic approach that builds rapport and trust.
• Boldness in handling diverse customer queries, confidently resolving issues and finding the best solutions that exceed expectations.
• Passion for the Deckers/UGG brand and/or footwear/fashion, with the ability to share that enthusiasm with customers.
• Proven experience in upselling products and identifying opportunities to enhance the customer’s experience.
• Outstanding communication skills, with the ability to adapt your style to suit each unique customer while maintaining professionalism.
• Experience working in a customer-facing environment, particularly within fashion, retail, or customer service industries.
• Strong IT skills and the ability to navigate customer service software with ease.
• A self-motivated attitude with a willingness to learn and grow within the role.

 

Working Hours, Location & Lanuage Requirement:

• 40 hours per week, 08:00-17:00 Monday to Friday
• This role is remote, but you must be based in the UK 
• Fluent in both English and Dutch, both verbal and written

 

Homeworking Eligibility:

Please refer to the following links to ensure your laptop/pc has the current supported systems:

Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date

 

Windows 
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following: 

Windows 11 23H2/24H2

8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor

8GB RAM Minimum

15GB+ Free Storage Space

Apple/macOS 
MUST be equipped with the following: 

macOS 14 (Sonoma) or later

8GB RAM Minimum

15GB+ Free Storage Space

Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.

Hardware & Software: Mobile Phone 

You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.

Minimum Speed Requirements:

Ping ms Maximum 20ms

DOWNLOAD Mbps Minimum 20 MBps

UPLOAD Mbps Minimum 5Mbps

Who are Ventrica?

At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.